Refund policy

We want you to be completely satisfied with your purchase from Bencomo's Homebrew Supply. If you encounter any issues or have questions about a product, we're here to help! Please review our return policy below for details on how we handle returns and troubleshooting.

Equipment Returns

• Customers have 30 days from the date of receipt to request a return or troubleshooting assistance for equipment purchases.
• Before initiating a return, please contact us for troubleshooting. Many issues can be resolved quickly without the need for a return.
• To begin the return process, contact our customer support team. 

Perishable and Opened Food Products

• Due to safety and quality concerns, perishable products (grain, opened yeast, opened hops, chemicals, etc.) food items cannot be returned for credit.
• Please inspect your order upon receipt and notify us immediately if any perishable items arrive damaged.

General Return Guidelines

• All items must be returned in their original condition, including packaging, manuals, and accessories, unless the product is defective.
• Customers are responsible for return shipping costs unless the item is defective or damaged in transit.
• Refunds will be processed once the item is received and inspected. Please allow 5-7 business days for processing.

We appreciate your business and strive to provide quality products and excellent customer service. If you have any questions or concerns about our return policy, please don't hesitate to reach out to us.